Axa Car Insurance Uk Email Address

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Read expert reviews of Axa car insurance. See how we compare their policies to 27 other providers

Axa Car Insurance Uk Email Address

Axa is one of the UK’s largest insurance companies, offering a range of car, home and travel insurance. It also owns the SwiftCover brand and is underwritten by Axa Insurance UK plc.

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Please note that the information in this article is for informational purposes only and does not constitute advice. Before purchasing any financial product, check the specific terms and conditions of the insurance company.

We reviewed many strategies—our Best Buy badge recognized each of the most popular products in our analysis. It does not reflect customer service. However, we will not award a Best Buy badge to a provider if there is evidence, based on our investigation or Financial Conduct Authority data, of poor service quality or an average claims payment record.

Additionally, we always pay attention to how good or bad the policy coverage is. To achieve this, a policy must score at least three out of five in two-thirds of the areas we assess.​

Finally, all Best Buy policies must provide (either as standard or as an option) at least the following levels of coverage:

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‘Comprehensive’ cover (i.e. covers third party claims, fire, theft and accidental damage to your car), temporary car title (if your car is being repaired or is stolen or scrapped), a minimum 3 year repair warranty, damage cover to your windows or Legal expenses cover on the windscreen, liability cover of £20m or more and personal accident cover.

We analyze and score 78 key factors of an auto insurance policy to come up with an overall score for the policy.

Initially, we rated all five product factors, indicating how competitive each service provider is in that area relative to other insurance companies. We evaluate the importance of different policy factors to drivers when choosing and using car insurance, and consider different coverages to increase/decrease their impact on the overall product score.

We are not influenced by third parties. We act solely on behalf of you, the consumer, and no one else. For more information, see our Statement of Editorial Independence.

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We are pleased that this is one of the few policies that offers a lifetime warranty on the repairs it covers. We’re also impressed that it guarantees the car will be delivered free of charge during repairs, although this is an optional extra.

However, it performed poorly in several aspects of our analysis. This does not include cover for keys that are damaged, lost or stolen if your vehicle is totaled. Unlike some policies, your no-claims discount will be reduced if you make a claim due to car breakdown.

Nearly half of the 61 policies we examined treated your phone as protected personal property, including Axa’s standard policy.

The cover has a payout limit of £150 per claim, which will also help cover the cost of laptops and tablets being lost or stolen from your car.

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Axa’s more expensive alternative, Axa Plus, performed very well in our analysis and was the top choice. Out of the 61 strategies we compared, this strategy ranked sixth with a score of 74%. Axa Plus has higher coverage limits and lower excess charges in various areas compared to the standard Axa policy.

Benefits include: a free car if your car is damaged or stolen, wrong-route fuel cover and overnight accommodation and travel expenses (up to £300) if you get stranded after an accident.

Axa Car Insurance achieved an impressive customer score of 70%, ranking it second out of 27 car insurance companies based on customer survey feedback we received.​

Customers were also asked to rate their most recent claims, and they were impressed with a rating of 69% – the fourth highest among the 25 companies we compared. ​

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This table was last updated in February 2024. The next update will be in January 2025. A dash “-” indicates insufficient sample size (fewer than 30) to generate a star rating.​

You can buy an Axa policy through any channel (online, over the phone or through comparison websites).

Axa offers discounts if you buy home and car insurance. Having a dash cam will also be considered when purchasing a case, so having one can keep the price down.

You will be asked to provide your personal details and policy number. If applicable, you will also need a police reference number and details of witnesses and third parties involved in the claim. No Claims Discount, also known as NCD, on your car insurance policy Upload your proof of No Claims Discount (NCD) online

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To ask a quick question about your NCD, please fill in our contact form and we’ll get back to you within 24 hours (excluding Sundays and bank holidays).

Fill out our contact form to ask general questions about no claims discounts on your car insurance policy

Make Policy Changes to Your Car Insurance Policy Sign in to your account and make changes to your car insurance policy online.

The fastest and easiest way to change your policy or get a quote for changing your policy is through your online account – saving you up to £25 in administration fees!

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Ask questions about changing your car insurance policy online using our online contact form

Have a simple question about how to change your policy? Complete our contact form and we will get back to you within 24 hours (excluding Sundays and Bank Holidays).

Please note: During peak times you may have to wait longer. Please call us Tuesday-Thursday between 8am-9am or 5pm-8pm for the shortest wait times.

Renew your car insurance policy Sign in to your account and renew your car insurance policy online

Paul Nolan, Broker Director, Axa Insurance

The easiest way to manage your renewals is through your online account. Your renewal invitation (including fees) will be sent to you at least 21 days before your renewal deadline.

To ask questions about renewal, please fill in our contact form and we will get back to you within 24 hours (excluding Sundays and bank holidays).

View your car insurance policy details Sign in to your account to view your car insurance policy details

To find your policy details, log into your online account and go to “Documents” on the home page. You can view, download or print your documents here at any time.

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To ask a quick question about your policy, please fill in our contact form and we’ll get back to you within 24 hours (excluding Sundays and bank holidays).

Complete our contact form for more support and to check your car insurance policy details

We’re sorry that you’re leaving us – if you need further support with canceling your policy, we’re here to help.

Pay your car insurance policy Log in to your account and pay your car insurance policy online

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The fastest way to pay is through your online account. If you choose monthly payments and wish to pay in full, you can do so at any time.

Use our online contact form and submit your questions about paying your car insurance policy online

To ask a quick question about payment, please fill in our contact form and we’ll get back to you within 24 hours (excluding Sundays and bank holidays). Please note: We are unable to accept payments via the contact form, but we can answer your questions.

Change the payment method for your car insurance policy Sign in to your account and change the payment method for your car insurance policy online

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Ask your questions online about changing your car insurance policy payment method using our online contact form

To ask a quick question about payment, please fill in our contact form and we’ll get back to you within 24 hours (excluding Sundays and bank holidays).

Missed a payment on your car insurance policy Sign in to your account to pay your car insurance policy

If you miss a payment and need to update your details or make a payment, the fastest way is through your online account.

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Ask questions about non-payment on your car insurance policy online using our online contact form

To ask a quick question about payment, please fill in our contact form and we’ll get back to you within 24 hours (excluding Sundays and bank holidays). We would like to inform you that you cannot make a payment using our contact form. To make a payment, you need to log into your online account or contact us.

Fill out our contact form to ask general questions about late payments